Medford Tools and Supply Inc. FAQ


We are dedicated to addressing any questions or concerns you may have about your order. You may save time by finding your answer in the areas below

If you are unable to find the information you are searching for, please use the form below to contact us with your question or comment. We would also like to hear your comments about your experience with Medford Tools and Supply.


UPS Shipping 
- Shipping and handling will be added to the order total
- Orders placed after 1:00 PM Pacific Time will usually ship the next business day
-Expedited orders placed over the weekend cannot be processed until the following Monday. 

- Orders of a value greater than $200 require signature at time of delivery.

- International Shipping is available. (Contact us for arrangements). We will not ship to China, Bulgaria, Nigeria, Romania, Malaysia, Japan, Taiwan, Indonesia, Singapore, and most of South Africa. We will not ship via 3rd party accounts for international orders.  
- All items weighing more than 70# will be shipped by common carrier freight truck  (Contact us for freight quote)
- East coast orders should expect a minimum 7 to 10 day delivery time
- We will send you a confirmation email once your package has been shipped including your tracking number

- *Please double check your Spam Box if you do not receive a tracking number.

- If you are needing to track your order. Please follow this link and use our UPS QuickTrack Application
All items carry the manufacturer's listed warranty. If there should be a manufacturer's defect, please call us for proper handling to remedy the problem.  
*All returns must first be authorized before any item is shipped back. Restocking fees may be charged at our discretion.  We will not accept used returned merchandise. Please see our Return Policy


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Inquiries for technical information, specifications, order tracing or for any additional questions that you may have, should be directed to us via e-mail.

We will respond to your inquiries within 24 hrs excluding weekends.


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